5.1. Service Confirmation and Cancellation Policy (audit / consultancy)

Q: 5.1. Service Confirmation and Cancellation Policy (audit / consultancy)

Each service will begin with a formal offer, which must be expressly accepted by the client through a purchase order (with a maximum validity of 30 days) or advance payment of the proforma invoice that will be issued The minimum billing unit will be one full working day. T ravel and subsistence expenses for personnel will be included in BIDEA’s offer. The delivery of the final report will mark the completion of the service . The time dedicated to preparing the report will be included in the offer. All information provided by the client will be treated with strict confidentiality. The service will be considered firmly confirmed once BIDEA blocks the dates exclusively for the contracting organization . From that moment on, those dates will not be offered to third parties, with BIDEA expressly waiving the provision of other services during that period. Cancellation Policy: Cancellation by the client : Any cancellation will be subject to a charge of 100% of the agreed amount, unless notice is given at least 5 weeks in advance. Cancellation by BIDEA : In the event of cancellation for reasons attributable to BIDEA, a full refund of the payments received will be issued, with no possibility of any other type of compensation. The reimbursement will be made in accordance with the same due date on which the client made the payment.

Each service will begin with a formal offer, which must be expressly accepted by the client through a purchase order (with a maximum validity of 30 days) or advance payment of the proforma invoice that will be issued

The minimum billing unit will be one full working day.

Travel and subsistence expenses for personnel will be included in BIDEA’s offer.

The delivery of the final report will mark the completion of the service. The time dedicated to preparing the report will be included in the offer. All information provided by the client will be treated with strict confidentiality.

The service will be considered firmly confirmed once BIDEA blocks the dates exclusively for the contracting organization. From that moment on, those dates will not be offered to third parties, with BIDEA expressly waiving the provision of other services during that period.

Cancellation Policy:

Cancellation by the client: Any cancellation will be subject to a charge of 100% of the agreed amount, unless notice is given at least 5 weeks in advance.
Cancellation by BIDEA: In the event of cancellation for reasons attributable to BIDEA, a full refund of the payments received will be issued, with no possibility of any other type of compensation. The reimbursement will be made in accordance with the same due date on which the client made the payment.