The scope of supply of BIDEA LAB, SLU is strictly limited to analyzing the existing condition of the sample as received at the time of inspection. The scope of the laboratory’s supply ends with the execution and delivery of the report. BIDEA LAB, SLU will not comment on results, make value judgments, or issue opinions regarding the test results.

If part of the inspection activities depends on an activity not covered by the scope of accreditation, such activities will also fall outside the scope of accreditation and will be identified with a #) in the report. If the extraction method is not covered by the laboratory’s scope of accreditation, the entire report will fall outside the scope of accreditation BIDEA LAB, SLU is not responsible for the information and data provided by the client for the performance of the inspection. The data supplied by the client are outside the scope of accreditation, as are any results derived from calculations carried out using such data The acceptance criteria for test conformity will be applied according to document IT‑LAB04, available at this web page . The test reports and their results refer exclusively to the test item delivered at the time of inspection. The client is strictly prohibited from making any statements, whether on products, labels, or documentation associated with a product, that could lead to the assumption that the results obtained by the laboratory for the tested item are applicable to a batch, model, order, series, etc. The reports sent to the client are considered originals. A copy of them will be archived at BIDEA LAB, SLU for a period of 5 years. The total or partial reproduction of BIDEA LAB, SLU test reports is prohibited.

The quoted prices are always subject to confirmation and are not binding until a written purchase order has been confirmed. All prices indicated are EXW (ex‑works), without packaging, and are subject to the applicable VAT. If the contamination load of the sample to be tested is such that it saturates the testing equipment, a cleaning surcharge of 1,000 euros will be applied for loss of capacity, in addition to the amount of the purchase order.

The execution period for the analytical services to be carried out by BIDEA LAB, SLU will be approximately seven to ten business days after receipt of both the purchase order and the samples (both conditions are required for services to begin). If BIDEA LAB, SLU anticipates a delay with respect to the standard timeframes, the client will be duly informed.

The payment term for BIDEA LAB, SLU is 30 days from the invoice date, issued after the delivery of the inspection reports. BIDEA LAB, SLU only accepts payments by bank transfer to the account number indicated on the invoices. All bank charges, discounts, or other costs shall be borne by the client. All costs arising from the return of invoices or any other bank charges resulting from non‑payment by the client on the agreed due date shall be borne by the client, regardless of the reason for the non‑payment.

BIDEA LAB, SLU will be responsible, through legally enforceable commitments, for managing all information obtained or created during the performance of laboratory activities. BIDEA LAB, SLU will inform the client in advance of any information it intends to place in the public domain. Except for information made public by the client or when agreed between BIDEA LAB, SLU and the client (for example, for the purpose of responding to complaints), all other information shall be considered the property of the client and will be treated as confidential. When BIDEA LAB, SLU is required by law or authorized by contractual arrangements to disclose confidential information, the client or the affected party will be notified, unless prohibited by law. If BIDEA LAB, SLU receives information about the client from sources other than the client itself (for example, in the context of a complaint or from a regulatory authority), such information will also be considered confidential. Furthermore, BIDEA LAB, SLU will maintain the confidentiality of the source of that information and will not disclose it to the client unless the source expressly authorizes it. Personnel, including committee members, contractors, external body personnel, or individuals acting on behalf of BIDEA LAB, SLU, shall maintain the confidentiality of all information obtained or created during the performance of BIDEA LAB, SLU activities, unless otherwise required by law.

To initiate any of the contracted services, it is necessary to send BIDEA LAB, SLU the formal and explicit acceptance of its offer, confirmed by a purchase order or advance payment. The client is responsible for issuing the purchase order in favor of BIDEA LAB, SLU for the service they wish to contract prior to the start of the service. The client is responsible for paying BIDEA LAB, SLU the purchase price indicated in the order within the due dates specified on the service invoice. BIDEA LAB, SLU’s terms and conditions of sale prevail over any other purchasing conditions. As an independent third party, BIDEA LAB, SLU does not submit to any commercial pressure of any kind in order to uphold its commitment to impartiality. The content of BIDEA LAB, SLU’s commercial offer and its general terms and conditions of sale for the execution of the service shall be deemed fully accepted by the client at the moment BIDEA LAB, SLU begins carrying out the commissioned work. The commencement of the work constitutes the client’s explicit acceptance and agreement with BIDEA LAB, SLU’s terms and conditions of sale.

The personal data provided will be processed by BIDEA LAB, SLU, with Tax ID B66578782, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). The data will be processed for as long as necessary to fulfil the purposes for which they are processed and for the period required to comply with the data controller’s legal obligations. Personal data will not be transferred or communicated to third parties, except to companies within the BIDEA Group for administrative purposes, internal management, and the coordinated provision of the services offered, or where legally required or necessary for the provision of the service. We remind you that you may exercise, free of charge, your rights of access, rectification, erasure, restriction of processing, objection and data portability by sending an email to info@bidea-lab.com or by writing to the following address: C/ Mejía Lequerica, 8, 08028 – Barcelona (Spain). You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

The information herein supersedes all previous information containing such Terms and Conditions and may be subject to change at any time, without prior notice, whether written or otherwise. These General Terms and Conditions are valid for all commercial relations between BIDEA LAB, SLU and the CLIENT (even if not expressly referred to). Divergent or supplementary conditions of the client do not form part of the contract, even if they are not expressly contradicted. By placing an order with BIDEA LAB, SLU, the client declares their binding acceptance of these General Terms and Conditions. Las presentes Condiciones Generales publicadas en la web sustituyen a todos los documentos anteriores que las contengan y pueden ser objeto de modificación en cualquier momento, sin previo aviso, escrito o no.. For the purposes of these General Terms and Conditions, ‘client’ shall mean any natural or legal person with sufficient legal capacity to contract the services of BIDEA LAB, SLU. Spanish law shall apply to these General Terms and Conditions as well as to any legal relationship arising from their application and interpretation. For the interpretation and enforcement of these General Terms and Conditions, the parties submit, expressly waiving any other jurisdiction, to the courts and tribunals of Barcelona (Spain).

FAQs Archive - Grupo Bidea

Q: 3. INSPECTION ITEMS

It is the sole responsibility of the client to deliver to BIDEA LAB, SLU the samples to be tested in perfect condition, preserved in a manner that prevents contamination for subsequent analysis, and in a quantity adequate for performing the test. The samples must arrive at the laboratory properly identified. BIDEA LAB, SLU reserves the right to reject samples if they are not received in suitable condition for analysis and/or testing, and may, at the laboratory’s discretion, return or dispose of them, with all associated costs borne by the client.

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