As a general rule, in the post‑test phase, the laboratory will proceed with the destruction of the samples.
Exceptionally, if the client chooses to have the samples returned, this must be notified in writing when confirming the offer.
The preparation of the reshipment is subject to a fee of €20 (verification of the collected units, order preparation, transfer to the collection area, and preparation of the documentation and traceability related to the order). If the client chooses this option, we will send an offer including our handling fee upon receiving their request.
In that case, you will have seven calendar days from the date of delivery of the reports to collect the samples, under EXW conditions, with transport and risk borne by the client. The samples will be returned in the same packaging in which they were received.
By requesting the return of the samples, the client releases the laboratory from any responsibility for damage to the samples or for any subsequent use that may be made of them.
