Service Conditions Archives - Grupo Bidea https://grupobidea.com/en/faq_category/service-conditions/ Sat, 11 Apr 2026 14:59:37 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://grupobidea.com/wp-content/uploads/2021/09/cropped-logo-nav-32x32.png Service Conditions Archives - Grupo Bidea https://grupobidea.com/en/faq_category/service-conditions/ 32 32 1) Scope https://grupobidea.com/en/faq-items/1-scope-2/ Wed, 09 Oct 2024 12:32:40 +0000 https://grupobidea.demosbluefish.es/faq-items/1-scope-2/ These General Terms and Conditions of Sale, Privacy Policy and Data Processing (hereinafter, the ‘GTC’) govern all sales, services and activities offered by BIDEA ITC S.L.U. (hereinafter, ‘BIDEA’) to industrial organizations (hereinafter, the ‘CLIENT’) and to natural persons associated with such organizations (hereinafter, the ‘Users’). BIDEA provides its services exclusively to industrial companies and their [...]

The post 1) Scope appeared first on Grupo Bidea.

]]> 2) Definitions https://grupobidea.com/en/faq-items/2-definitions/ Wed, 09 Oct 2024 12:44:31 +0000 https://grupobidea.demosbluefish.es/faq-items/2-definitions/ Open Training: Training scheduled in BIDEA’s course calendar, in which a CLIENT may enroll up to 5 employees. In‑Company Training: Exclusive training for a CLIENT, with a minimum of 6 enrolled employees. BIDEA undertakes not to offer other services on the agreed delivery dates.. Client: Industrial company that contracts and pays for BIDEA’s services, as [...]

The post 2) Definitions appeared first on Grupo Bidea.

]]> 3) Services https://grupobidea.com/en/faq-items/3-services/ Wed, 09 Oct 2024 12:45:26 +0000 https://grupobidea.demosbluefish.es/faq-items/3-services/ BIDEA ITC offers training services (face-to-face and live-online), consulting, auditing, and specialized technical assistance.

The post 3) Services appeared first on Grupo Bidea.

]]> 4) Training services https://grupobidea.com/en/faq-items/4-training-services/ Wed, 09 Oct 2024 12:46:44 +0000 https://grupobidea.demosbluefish.es/faq-items/4-training-services/ Sections 4.1 to 4.7 contain the specific terms of sale related to BIDEA’s training service.

The post 4) Training services appeared first on Grupo Bidea.

]]> 4.1. Service Confirmation https://grupobidea.com/en/faq-items/4-1-service-confirmation/ Wed, 09 Oct 2024 12:47:43 +0000 https://grupobidea.demosbluefish.es/faq-items/4-1-service-confirmation/ Training shall be considered confirmed on a firm basis once BIDEA has confirmed in writing the place in an open training course or the dates for an in‑company training session. From that point on, any total or partial cancellation of the confirmed service shall be governed by the cancellation policy (section 4.6).

The post 4.1. Service Confirmation appeared first on Grupo Bidea.

]]> 4.2. Prices, Invoicing and Payments: https://grupobidea.com/en/faq-items/4-2-prices-invoicing-and-payments/ Wed, 09 Oct 2024 12:48:11 +0000 https://grupobidea.demosbluefish.es/faq-items/4-2-prices-invoicing-and-payments/ The applicable rates will be those in force at the time of contracting. For on‑site training, additional costs for travel, accommodation and subsistence, as well as printing costs for materials, will be included in the offer. All amounts are subject to the corresponding VAT. Payment is made by bank transfer. If BIDEA is an approved [...]

The post 4.2. Prices, Invoicing and Payments: appeared first on Grupo Bidea.

]]> 4.3. Certificates and Title Retention: https://grupobidea.com/en/faq-items/4-3-certificates-and-title-retention/ Wed, 09 Oct 2024 12:51:14 +0000 https://grupobidea.demosbluefish.es/faq-items/4-3-certificates-and-title-retention/ Accreditation Certificates: Issued upon passing all required exams. Qualification Certificates: Issued upon passing the knowledge test and attending at least 75% of the instructional hours. Certificates of Attendance: Issued when no final knowledge test is required, when the minimum attendance is not met, or when the knowledge test is not passed. Certificates are issued once [...]

The post 4.3. Certificates and Title Retention: appeared first on Grupo Bidea.

]]> 4.4. Exams, Knowledge Tests and Retakes: https://grupobidea.com/en/faq-items/4-4-xams-knowledge-tests-and-retakes/ Wed, 09 Oct 2024 12:48:53 +0000 https://grupobidea.demosbluefish.es/faq-items/4-4-xams-knowledge-tests-and-retakes/ Accreditation Exams: If the qualification training completed allows access to an accreditation exam, the exam must be taken—provided that the applicable access requirements are met—within a maximum period of 12 months from the date on which the qualification was carried out (subject to examination fee). After this period, the initial qualification training must be repeated. [...]

The post 4.4. Exams, Knowledge Tests and Retakes: appeared first on Grupo Bidea.

]]> 4.5. Training Materials https://grupobidea.com/en/faq-items/4-5-training-materials/ Wed, 09 Oct 2024 12:51:44 +0000 https://grupobidea.demosbluefish.es/faq-items/4-5-training-materials/ In order to ensure BIDEA’s ongoing commitment to environmental protection, carbon footprint reduction, and the increasing sustainability of its activities, from 1 June 2025 all course materials will be provided in digital format, regardless of whether the training is delivered on‑site or virtually. In the case of on‑site training, participants may attend the class with [...]

The post 4.5. Training Materials appeared first on Grupo Bidea.

]]> 4.6. Cancellation Policy https://grupobidea.com/en/faq-items/4-6-cancellation-policy/ Wed, 09 Oct 2024 06:36:16 +0000 https://grupobidea.demosbluefish.es/faq-items/4-6-cancellation-policy/ The service is confirmed as set out in section 4.1. For any cancellation, please take into account the following: Open Training: The service is considered confirmed once BIDEA sends the enrolment or service agreement. Notice up to 15 days before the training: no charge. Participant substitution by another employee up to 1 day before the [...]

The post 4.6. Cancellation Policy appeared first on Grupo Bidea.

]]>